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Why choose LTS?

LTS is an industry leader in security solutions, ranging from top-tier surveillance tech to fully integrated access control systems. Our value-added services and security equipment protect countless commercial and residential properties across the nation. Our goal is to empower industry professionals to expand their clientele by providing custom solutions with the best service possible.


We offer a full line of CCTV, access control, burglar/fire alarms, cabling, and more. Our nationwide locations provide immediate shipping, same-day pickup and timely delivery. We offer high-quality products and professional customer support.


With our responsive product management and marketing teams, we make sure your voice gets heard, seeking to meet your requests at every turn. And with our accomplished, industry-driven sales and technical support teams, 10 out of 10 customers have said that LTS helps achieve what most other companies cannot.


We are dedicated to providing end-to-end support on any and every project. We are committed to making your business easier. Contact a local branch representative today.

How do I create an account with LTS?

First, open the “Sign In” page in your browser: ltsmall.com/login


Next, click on "Sign Up" and select your account type.


Lastly, fill out the online form (see image below) and click on the "Submit for Approval" button. Required fields are marked with a red asterisk.



Please note:

(1) E-mail: If you receive an “Email already exists!” notification, it means you already have an LTS Mall account. Please sign in here: https://www.ltsmall.com/login


(2) Business phone: Please enter your business phone number. This number cannot be a number that has been registered before.


(3) Zip Code: Please enter your zip code. Our system will then find the city, state and county from Google Maps.

How do I sign in?

If you are already an LTS customer, we may already have migrated your account to the LTS Mall. To check, please open this page in your browser: ltsmall.com/login

 

Please note: If the default password does not work, or, if you forgot your password, scroll to the next FAQ, below.

 

If you do not already have an account with the LTS online mall, you can create a new one. If you are creating a business account, please sign up here: https://www.ltsmall.com/signup?type=customer 

 

If you are creating an end-user account, please sign up here: https://www.ltsmall.com/signup?type=endUser

 

If you are unsure whether you have an existing LTS customer account or lost your login ID, you may send an email to customer.service@ltsmall.com. Please include your company name and LTS customer ID (if available) in your email.

What should I do if I forgot my password?

First, open the Retrieve My Password page in your browser: ltsmall.com/forget_password 

 

Next, enter your login email address, then click the "Send Code" button. Enter the verification code received in your email inbox as well as the new password twice.

 

Lastly, click on the "Reset Password" button at the bottom of the page. 

 

Please note: If you have any trouble resetting your password, please feel free to contact customer.service@ltsmall.com.

 

How do I change my password?

To change your password, you must first log in to ltsmall.com. You may log in from here: ltsmall.com/login.

Once you have logged in, use this link to change your password: ltsmall.com/console/password

How do I place an order online?

Only authorized LTS distributors or installers can place orders online. If you are not yet authorized, you must register first. If you need a business account, sign up here: ltsmall.com/signup?type=customer

 

If you need an end-user account, sign up here: ltsmall.com/signup?type=endUser

 

If you are an existing LTS customer with an online account, please sign in to view prices: ltsmall.com/login

 

Next, shop for the items you need. Click the "Add to Cart" button on each item you select. You may select several items before checking out.



Click the “View Cart” button in the pop-up window at any time.



Make your  selections and click on the “Check Out” button. If you find you need to purchase more products, click on the “Continue Shopping” button. Once you have clicked on the “Check Out” button, you will be led to the Order Confirmation page. There, you can confirm your shipping method, packaging type, and charges.




Click on the "Place Order” button to go to payment. Choose your preferred payment method and click on "Pay" to complete the transaction. We support major credit cards such as Visa, MasterCard, Discover, and American Express. If you would like to use a credit card (most common method), please type in your credit card information in the pop-up window, then click “Confirm.”




Another window will pop-up on the page to inform you that your transaction is complete and your orders have been received. An order number and shipping details will be shown as well.


You may also view your order history in the LTS Mall and even quickly re-order the same products. Simply open this link in your browser: ltsmall.com/console/order_list



Why can’t I see product prices?

LTS only sells to authorized LTS distributors and installers. We do not sell directly to end users. If you would like to become an authorized LTS distributor and/or installer, you must first register an account with us.

 

To create a business account, sign up here: https://www.ltsmall.com/signup?type=customer.

 

To create an end user account, sign up here: https://www.ltsmall.com/signup?type=endUser

How do I change my login email?

To change the login email associated with your account, please follow these steps.


First, log in here: ltsmall.com/login


Next, open this link in your browser: ltsmall.com/console/email


Follow the steps on the page to change your login email. If you have any trouble changing your login email, please feel free to contact customer.service@ltsmall.com.

What is the process for tax exempt purchases?

Please send tax exemption certificates via email to your assigned LTS sales representative and we will remove the sales tax from your order. Once you have signed in, you may find your sales representative's contact information here: ltsmall.com/call. If your order has already been processed, please still send us the tax exemption certificates. We will refund the amount that should have been exempted.

 

Where can I download product firmware?

Product firmware can be downloaded here: https://www.ltsecurityinc.com/downloads

How can I contact my sales representative?

When you shop in the LTS Mall, each customer is assigned a sales representative to meet any online shopping needs which you may have. Simply open this link to find your sales rep: ltsmall.com/call.

How do I view my order history and/or re-order products?

First, please make sure you have logged in to the LTS Mall, here: ltsmall.com/login 

 

Once you have logged in, open this page in your browser: ltsmall.com/console/order_list 

 

Now you can view your order history and even quickly re-order the same products! 

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